Si vous souhaitez simplement supprimer votre instance de LimeSurvey Cloud, veuillez suivre les étapes suivantes : Naviguez vers votre page de profil pour voir un aperçu de toutes vos installations. Cliquez sur le bouton "Modifier". Au bas de la page suivante, vous trouverez un gros bouton rouge "Supprimer maintenant". Cliquez dessus, lisez l'avertissement et ses implications et confirmez la suppression. Veuillez noter qu'en supprimant une installation, tout abonnement existant sera annulé et ne pourra plus être utilisé.Toutes les données fournies par vous ou vos participants dans cette installation de LimeSurvey seront perdues.

Après avoir supprimé des données, assurez-vous d'aller dans les paramètres globaux, l'onglet stockage, et cliquez sur "Calculer le stockage" pour mettre à jour votre compteur de stockage. Cela peut prendre quelques secondes pour entrer en vigueur. Il suffit de recharger la page pour voir le nouveau compteur de stockage. 

Si vous allez dans les paramètres globaux, il y a un onglet de mémoire : Cliquez sur le bouton "Calculer l'espace de stockage des données" et la page vous indiquera l'espace de stockage occupé par vos enquêtes, modèles et étiquettes :

Storage reminder percentage is a setting in your installation profile. This setting controls when your storage alert e-mail will be sent out. As an example, say you enter the value 10 (10%, default value) and have 100 MB total storage (Basic package). When your used storage reaches 90 MB (10% space left), an e-mail will be sent out to the administrator of the installation. If you entered the value 50, the warning would be send out when half of your storage is used, and so on. See the other FAQ items about storage for more information about which actions to take when your storage reaches its limit.

When your storage exceeds the allowed limit of your subscription package, all surveys which contain upload question types will be blocked.Also you will not be able to upload files for your survey content anymore.   To unlock these surveys/unblock the file contact you have to free up space by deleting old surveys (having file upload questions) and/or their responses.

If you delete responses and surveys, the space occupied by those items will be freed. If you want to keep the uploaded files, please observe that they will not be included in an exported survey archive file (*.lsa)!You have to manually go to response browsing and select files you want to download. See picture. When you've saved all the files you want to keep, you can start to remove files. Uploaded files will be deleted together with a response, but it's also possible to delete the files without deleting the response by clicking on the button with the red paper clip. To delete multiple files at once, check the responses which files you want to delete and then click the red paper clip icon in the massive action menu. Templates and label sets are deleted in the template editor and label sets manager, respectively. After you've deleted data, make sure to go to global settings, the storage tab, and click on "Calculate storage" to update your storage counter.