To cancel your subscription plan: Log into your LimeSurvey account. Select "Billing History" from the profile menu (in the top right corner). Locate the plan that you wish to cancel, and click the "Cancel this plan" link at the bottom of the Plan Information section.
We offer the following payments types. Paypal VISA Card MasterCard Card For 36 European countries: SEPA payments For selected customers: Payment on account/invoice / Purchase Order (PO) - contact us. All of the above payments are handled by our payments providers PayOne or Paypal. Please note that if you choose Paypal, you need to own/register a Paypal account for subscription payment.
When using LimeSurvey there are several ways of getting support: For technical issues/questions regarding LimeSurvey Cloud or LimeSurvey ComfortUpdate or pre-sales questions in general, please use our support tracker (only for registered users). Use the community support forums on LimeSurvey.org to find solutions for the most general problems. If you want to post a question, you will need to register a free account on LimeSurvey.org. If you need support beyond this for advanced questions, survey setup, integrations, evaluation/statistics, survey theme design etc., please contact one of our partners from our LimeSurvey Partner directory. They will make you a proper offer based on your requirements.
LimeSurvey Discounts TypePercent Teachers 30% Students 50% Non-profits 30% Teachers and students must agree to only use LimeSurvey for classroom related work.Applying for a discount is easy. There are only a few steps. Step 1: Sign up for a free LimeSurvey account. Step 2: Right after you sign up: For teachers: This email address is being protected from spambots. You need JavaScript enabled to view it. your username and a scanned copy of the back and the front of your valid faculty ID. For Students: This email address is being protected from spambots. You need JavaScript enabled to view it. your username and a scanned copy of the back and the front of your valid student ID. For non-profits: This email address is being protected from spambots. You need JavaScript enabled to view it. your username and proof of your non-profit status or proof of your non-profit work (website, flyer or similar). We will apply the discount after verifying the documents. Step 3: We will send you a confirmation email after we applied the discount. Step 4: Now you can order, and the discount should be automatically applied. If it is not applied, do not order, but please get back in touch with us. Discounts cannot be applied retroactively! Please note: Discounts are bound to the entity applying for the discount. For example, it is not allowed to apply for a student discount, then use a company invoicing address on ordering.At its own discretion, LimeSurvey reserves the right to decline the offer of a discount or to end/revert the discount due to suspected abuse.
If you cancel your subscription, you will continue to have access to all features of your plan for the time period you already paid (this is the same for LimeSurvey ComfortUpdate and LimeSurvey Cloud). If you are using LimeSurvey Cloud and the subscription has expired, you will fall back to the Free package. You will still be able to access all collected responses and use all features of the Free version.
If you cancel your subscription using our website, there is no time of notice (so you can do up to the last day before renewal). If you cancel it in writing (by email or letter), there is a time of notice of two (2) weeks. That means you'll need to notify us at least two weeks before the end of the subscription period.However, the subscription will end at the end of the contracted subscription period and there will be no refund for the remaining time.
