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FAQ

From LimeSurvey Manual

This page is a translated version of the page General FAQ and the translation is 7% complete.
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The following answers have been provided by the LimeSurvey user community. In case you do not understand something or you are unsure about what you have to do next, you can address your question(s) to the rest of community members: https://forums.limesurvey.org. For professional help, please check our list of authorized partners: https://limesurvey.com.


Att komma igång

Om du inte vill läsa halva manualen för att få en känsla över vad som kan åstadkommas genom LimeSurvey rekommenderar vi dig att kolla på några filmer (se nedanför).


If you know any good video out there, do not hesitate to share it with us.


Jag behöver en snabb introduktion till LimeSurvey

For a quick text introduction to LimeSurvey, check the following two links:


  We are working at the moment on introductory videos to LimeSurvey.



Enkätdesign och enkätlayout

How can I remove index.php from the URL path to get a shorter URL

If you want to use fancy URLs (not have /index.php in every URL), please edit /application/config/config.php and change 

'showScriptName' => true,

to 

'showScriptName' => false,

For this to work properly, you must use an Apache webserver with a properly installed mod_rewrite module.

With nginx webserver

If you are using the Nginx http server (with php running via FastCGI) and want to use the 'urlFormat' => 'path' setting (see config.php), consider the following Nginx website configuration: 

server {
    set $host_path "/PATH/TO/LIMESURVEY";
    server_name  YOUR.SERVER.FQDN;
    root /PATH/TO/LIMESURVEY;
    charset utf-8;
    try_files $uri /index.php?$uri&$args;
    # Disallow reading inside php script directory, see issue with debug > 1 on note
    location ~ ^/(application|docs|framework|locale|protected|tests|themes/\w+/views) {
        deny  all;
    }
    # Disallow reading inside runtime directory
    location ~ ^/tmp/runtime/ {
        deny  all;
    }

    # Allow access to well-known directory, different usage, for example ACME Challenge for Let's Encrypt
    location ~ /\.well-known {
        allow all;
    }
    # Deny all attempts to access hidden files
    # such as .htaccess, .htpasswd, .DS_Store (Mac).
        location ~ /\. {
        deny all;
    }
    #Disallow direct read user upload files
    location ~ ^/upload/surveys/.*/fu_[a-z0-9]*$ {
        return 444;
    }
    #Disallow uploaded potential executable files in upload directory
    location ~* /upload/.*\.(pl|cgi|py|pyc|pyo|phtml|sh|lua|php|php3|php4|php5|php6|pcgi|pcgi3|pcgi4|pcgi5|pcgi6|icn)$ {
        return 444;
    }
    #avoid processing of calls to unexisting static files by yii
    location ~ \.(js|css|png|jpg|gif|swf|ico|pdf|mov|fla|zip|rar)$ {
        try_files $uri =404;
    }
    location ~ \.php$ {
        fastcgi_split_path_info  ^(.+\.php)(.*)$;
        try_files $uri index.php;
        fastcgi_pass   127.0.0.1:9000; # Change this to match your settings
        fastcgi_index index.php;
        include fastcgi_params;
        fastcgi_param  SCRIPT_FILENAME  $document_root$fastcgi_script_name;
        fastcgi_param  SCRIPT_NAME      $fastcgi_script_name;
    }
}
This disables access to files inside application. Some JavaScript and CSS files located within the application have to be readable with debug > 0. You can force the usage of the asset manager when the debug mode is enabled with 'use_asset_manager' => 1, in your config file (or remove application from the directory list).

The end result should look like this:


Hur blir jag av med * (röd asterisk) på obligatoriska frågor?

Instructions for LimeSurvey 2

I LimeSurvey Version 1.80 och högre är den röda asterisken på obligatoriska frågor definierade av template.css fil (klassen "asterisk"). För att gömma den:

  • Öppna mallhanteraren
  • Skapa en kopia av mallen du vill redigera
  • Välj filen "template.css" och sök efter asteriskklassen
  • Lägg till följande rad i slutet av asteriskklassen ".asterisk {display: none;}"
  • Spara template.css
  • Rensa din webbläsares cache så att den redigerade filen blir laddat på nytt och inte bli inläst från cachen


Instructions for LimeSurvey 3

The instructions are similar to the ones presented above for LimeSurvey 2.

  • Access the desired theme. If it is a default theme, create a copy of it by clicking on the "extend" button.
  • Access the list of themes and click on the theme editor that corresponds to the newly created theme.
  • On the left side, you can visualise the corresponding CSS files of your theme.
  • Click on custom.css and add the following line:
.asterisk {display: none;}


  • Save the changes. The red asterisk that is usually displayed at the beginning of the question text is hidden.


Hur kan jag inbädda en flashvideo?

Först, gå till Globala inställningar och avaktivera XSS-filter. Men läs på om de komplikationer som kan uppstå när man inaktiverar det filtret. Följande steg kommer inte att fungera om inte filtret är inaktivt.

  1. Navigera till det ställe I din enkät där du vill placera din Flashvideo. Detta kan göras vart som helst där du kan använda den integrerade HTML redigeraren, till exempel i dina frågor, subfrågor, svar, välkomstmeddelande/sluttext och mycket mer.
  2. Öppna redigeraren i fullskärmsläge genom att klicka på 'LimeFitWin' knappen, placerad i verktygsfältet.
  3. I fullskärmsläget hittar du en liten knapp med en Flash-symbol. Klicka på den. En dialog öppnas.
  4. I denna dialog kan du antingen ange en sökväg till en redan existerande Flash-fil någonstans ELLER så kan du klicka på knappen ’Bläddra i server’.
  5. Om du klickade på knappen ’Bläddra i server’ kommer du att bli presenterad en filhanterare och i botten ett fält för uppladdning av filer. Välj  nu en redan existerande fil eller ladda upp den först.


Nu är det klart! Om du tycker att denna beskrivning saknar något får du gärna uppdatera den.


  Attention : The steps to use it in LimeSurvey 3 are similar. However, we do not recommend our users to use flash files!



Hur skapar jag en enkät som är öppen för alla?

To create a survey that can be filled out by anyone, do not create a survey participants table! Share the survey link located on the overview panel.


Public registration - mandatory fields

If you use a survey participants table and you also allow public registration, then users will be prompted by the following message:



As it can be observed above, only the email field is mandatory.

To have all three fields marked as being mandatory, please edit your survey theme accordingly. If you use Fruity, you have to go to the registration screen and see how the participants email field looks like: 

        {# Participants email #}
        <div class='{{ aSurveyInfo.class.registerformcolrowc }} form-group row' {{ aSurveyInfo.attr.registerformcolrowc }}>
            <label {{ aSurveyInfo.attr.registerformcolrowclabel }} class='{{ aSurveyInfo.class.registerformcolrowclabel }}  control-label'> {{ gT("Email address:") }} {{ include('./subviews/registration/required.twig') }}</label>
            <div {{ aSurveyInfo.attr.registerformcolrowcdiv }}  >
                {{ C.Html.textField('register_email', aSurveyInfo.sEmail, ({'id' : 'register_email','class' : 'form-control input-sm','required' : true})) }}
            </div>
        </div>

After that, make sure to edit the first name and last name fields correspondingly by adding the label: 

{{ include('./subviews/registration/required.twig') }}

and this line which makes the field mandatory to be filled out: 

'required' : true

The edited file should look like this: 

        {# Participants first name #}
        <div class='{{ aSurveyInfo.class.registerformcolrow }} form-group row' {{ aSurveyInfo.attr.registerformcolrow }}>
            <label for='register_firstname' class='{{ aSurveyInfo.class.registerformcolrowlabel }} control-label '>{{ gT("First name:") }} {{ include('./subviews/registration/required.twig') }}</label> {# extra label #}
            <div class="">
                {{ C.Html.textField('register_firstname', aSurveyInfo.sFirstName, ({'id' : 'register_firstname','class' : 'form-control', 'required' : true})) }} {# mandatory field #}
            </div>
        </div>

        {# Participants last name #}
        <div class='{{ aSurveyInfo.class.registerformcolrowb }} form-group row' {{ aSurveyInfo.attr.registerformcolrowb }}>
            <label {{ aSurveyInfo.attr.registerformcolrowblabel }}  class='{{ aSurveyInfo.class.registerformcolrowblabel }} control-label '>{{ gT("Last name:") }} {{ include('./subviews/registration/required.twig') }}</label> {# extra label #}
            <div {{ aSurveyInfo.attr.registerformcolrowbdiv }} >
                {{ C.Html.textField('register_lastname', aSurveyInfo.sLastName, ({'id' : 'register_lastname', 'class' : 'form-control', 'required' : true})) }} {# mandatory field #}
            </div>
        </div>


Now, the public registration page should look like this (all the fields being mandatory):



Hiding the language switcher

The steps to hide both the language switchers (near the survey title and on the top-right side of the page) are described in our wiki section dedicated to multilingual surveys.


Hiding "Exit and clear survey"

In case you wish to hide the button "Exit and clear survey", you have to edit the nav_bar.twig file located inside your survey theme.



The line that needs to be removed (or commented out) is: 

{{ include('./subviews/navigation/clearall_links.twig') }}



Now, there is no option to exit and clear the survey.



Note: This customization can be used when you create long surveys and require from your respondents to save and resume later the survey. Sometimes, the users tend to click the "Exit and clear survey" button which deletes the entry from the partially completed responses table.

Help, I accidentally...

I forgot my admin password. How do I reset it?

Version 2.x

  1. Access to your server with a command line (ssh for example)
  2. Ensure you have php command line access (see http://php.net/features.commandline.php).
  3. Go to your LimeSurvey directory
  4. Launch this command php application/commands/starter.php resetpassword NEW_ADMIN_NAME NEW_ADMIN_PASS or php application/commands/console.php resetpassword NEW_ADMIN_NAME NEW_ADMIN_PASSThe php can need complete directory access, example /usr/bin/php


  Please note that this method will not work in LimeSurvey 3.x!



Version 2.x.x and newer with only FTP access

See ResetPasswordController


Directly change the password in the database

If you have direct access to the Limesurvey database you can change the old password there by uploading the new password as SHA256 hash. You can create the SHA256 hash of your password here.

For example, you can use this instruction to set password to password: 

UPDATE lime_users SET password = 0x35653838343839386461323830343731353164306535366638646336323932373733363033643064366161626264643632613131656637323164313534326438 WHERE uid =1;

Here with prefix to lime_ and database selected.


How can I restore data from a deactivated survey?

We recommend to always use the time-out option instead of deactivating a survey. If you closed your survey accidentally, it is important that you don't change anything in the survey!

Then, and only then the following steps will work:

  1. Activate your survey again
  2. Select Responses from the survey toolbar.
  3. Click on Import and select the "Import answers from a deactivated survey table" menu entry.
  4. Choose your source table.
  5. Click on the "Import" button located on the upper-right part of the screen.


To understand the difference between "expiry" and "deactivation", visit this following wiki section.


I deleted a question/question group/survey!

If you delete it, it is gone. Only a backup could help you recover it.


If you are a LimeSurvey GmbH professional user, please open a support ticket and ask the team to provide you the backup associated to your account. Please note that this service is not free of charge!


Hard- and Software requirements

For general requirements please refer to our installation instructions.


What limitations does LimeSurvey have...

...regarding speed

There is no existing speed limit on LimeSurvey. Everything depends on how fast your server and your connection are. If you expect a large number of users within a short amount of time and you are not sure if your server can handle this, check our forum for similar topics! or contact an authorized LimeSurvey partner: https://limesurvey.com.

...regarding survey size

MySQL and MariaDB

Note: 'Survey size' refers to the maximum number of questions (and answers) in your survey - don't confuse this with the number of replies on your survey (there is no limitation on that). Theoretically there would also be no limit on the maximum number of questions/answers in LimeSurvey. But the database engine you are using has several limits. The most important one is the limit on the number of fields(columns) in the result table.

  • MySQL ISAM: The sum of the lengths of the VARCHAR and CHAR columns in a table may be up to 64KB.
  • MySQL InnoDB: Maximum number of 1000 columns
  • MS SQL Server 2000: Maximum number of 1024 columns. There are a maximum of 8,060 bytes for size one row, then even is survey can be activated, if you have a lot of text data : participant can not submit…
  • Postgres: Maximum number of 250-1600 columns depending on column types. The maximum number of columns can be quadrupled by increasing the default block size to 32k. See Installation FAQ and PostgreSQL FAQ.
  Attention : Please think about what you do before you do it! An array of 10 x 10 items already costs you 100 columns. Rule of thumb: every item on the screen that can be filled in or selected costs one column!


The mySQL ISAM engine is the most tricky one (see mysql documentation for more information). As it allows only up to 65,535 bytes per row and utf8 characters, it can require up to three bytes per character. The maximum may be only 21,844 characters (but this depends on your DB encoding).

You can roughly calculate the size of your survey like this:

  • Every multiple numerical question: 20 chars for each answer
  • Every multiple choice & array question answers: 5 chars for each answer
  • Every other question type: 5 chars
  • Add 10% for the usual overhead

With Microsoft SQL

There are no fixed limit on MSSQL. Some information on microsoft website.

The 8,060 bytes per row can appear after activation when you want to browse response and data. You can export answer code and not answer text or try to export only some columns.

With PostgreSQL

When you try to export response : you can have SQLSTATE[54000] error. You can export some columns. See forum post.

How to increase the maximum number of columns in PostgreSQL

In case your survey contains too many questions, you can define a different block size in PostgreSQL to create more columns. This might be tricky because you have to recompile PostgreSQL and set BLCKSZ to a higher value, like 16kiB or 32kiB. Watch for the configuration option "--with-blocksize=BLOCKSIZE". For details see the archives of the PostgreSQL mailing list or ask there (pgsql-patches(at)postgresql(dot)org).

Instructions for Debian (thanks to Martin Pitt): 

sudo apt-get build-dep postgresql-8.3
apt-get source postgresql-8.3
cd postgresql-8.3-*
debian/rules patch
sensible-editor build-tree/postgresql-8.3.5/src/include/pg_config_manual.h
dpkg-buildpackage -us -uc -b -nc

Note: the above could not be reproduced on Ubuntu 14.04 in August 2014. A patch is required (the configuration option is not enough). See (tested with PostgreSQL 9.3 on Linux): Instructions for increasing the maximum number of columns in PostgreSQL on Linux

Fatal error: Allowed memory size

Depending on your server configuration you might run into memory problems being reported by an error like "Fatal error: Allowed memory size of 8388608 bytes exhausted (tried to allocate 233472 bytes) in /path/to/htdocs/limesurvey/filename.php on line 7296".

You can try to raise the limit by adding an optional setting to LimeSurvey's config file.

Please bear in mind that changes in the default settings of an application can always be overruled by global server settings. To increase the memory limit of your sever to 128M:

  • memory_limit = 128M to your server's main php.ini file (recommended, if you have access)
  • memory_limit = 128M to a php.ini file in the LimeSurvey root
  • php_value memory_limit 32M in a .htaccess file located in the LimeSurvey root folder
  • " ini_set('memory_limit', '128M'); " in your config.php

Specific configuration

Under certain circumstances, you need to update the LimeSurvey configuration in application/config/config.php

IE 11 and Windows 7 / Windows 8

There is a known issue with the session with IE 11, that leads to users not being able to finish a survey.

It is solved by giving the session a unique name.

This is done by adding this to the config file. 

       // Set the name of the session
        'session' => array (
            'sessionName' => "YOURUNIQUESESSIONNAME",
        ),

Two LimeSurvey instances on same domain

If you run 2 LimeSurvey instances on the same domain, but within different directories, you need to update the session configuration.


For example, if you have example.org/ls1 and example.org/ls2, update the ls1 config file: 

        'session' => array (
            'cookieParams' => array(
                    'path' => '/ls1',
                ),
            ),
        'request' => array(
            'csrfCookie' => array( 'path' => '/ls1' )
        ),
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