- Posts: 103
- Thank you received: 4
Welcome to the LimeSurvey Community Forum
Ask the community, share ideas, and connect with other LimeSurvey users!
ComfortUpdate server not responding
- baltzis
- Topic Author
- Offline
- Premium Member
Less
More
1 year 4 months ago - 1 year 4 months ago #238946
by baltzis
ComfortUpdate server not responding was created by baltzis
Please help us help you and fill where relevant:
Your LimeSurvey version: LimeSurvey Community Edition Version 5.4.12 221121
Own server or LimeSurvey hosting: own
Survey theme/template: administration theme Bay of many
==================
When trying to use ComfortUpdate, I get the following message:
However, on another installation, I found that the ComfortUpdate server is responding fine.
When I try to resubmit my valid update key, I get the following message (see also attached screenshot):
PO-Revision-Date: 2020-02-26 16:08:12 0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.3.1 Language: en_US Project-Id-Version: LimeSurvey 4.x.x PO-Revision-Date: 2020-02-26 16:08:12 0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.3.1 Language: en_US Project-Id-Version: LimeSurvey 4.x.x
How can I resolve this rather unusual problem?
Thanks
Your LimeSurvey version: LimeSurvey Community Edition Version 5.4.12 221121
Own server or LimeSurvey hosting: own
Survey theme/template: administration theme Bay of many
==================
When trying to use ComfortUpdate, I get the following message:
Error!
No server answer
It seems that the ComfortUpdate server is not responding. Please try again in few minutes or contact the LimeSurvey team.
No server answer
It seems that the ComfortUpdate server is not responding. Please try again in few minutes or contact the LimeSurvey team.
However, on another installation, I found that the ComfortUpdate server is responding fine.
When I try to resubmit my valid update key, I get the following message (see also attached screenshot):
PO-Revision-Date: 2020-02-26 16:08:12 0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.3.1 Language: en_US Project-Id-Version: LimeSurvey 4.x.x PO-Revision-Date: 2020-02-26 16:08:12 0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.3.1 Language: en_US Project-Id-Version: LimeSurvey 4.x.x
How can I resolve this rather unusual problem?
Thanks
Attachments:
Last edit: 1 year 4 months ago by baltzis.
Please Log in to join the conversation.
- jelo
- Offline
- Platinum Member
Less
More
- Posts: 5033
- Thank you received: 1257
1 year 4 months ago #238969
by jelo
Sometimes the server is overloaded. Sometimes the LimeSurvey updates repository is updated.
If you still get issues over a 48h period of time, contact support directly.
Only a few persons inside LimeSurvey GmbH are working on the ComfortUpdate server.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic ComfortUpdate server not responding
When you get issues around the ComfortUpdate server, the best thing is to wait a few hours.How can I resolve this rather unusual problem?
Sometimes the server is overloaded. Sometimes the LimeSurvey updates repository is updated.
If you still get issues over a 48h period of time, contact support directly.
Only a few persons inside LimeSurvey GmbH are working on the ComfortUpdate server.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Please Log in to join the conversation.
- baltzis
- Topic Author
- Offline
- Premium Member
Less
More
- Posts: 103
- Thank you received: 4
1 year 4 months ago #238981
by baltzis
Replied by baltzis on topic ComfortUpdate server not responding
Thanks for the prompt reply. I encountered this problem two days ago. It is strange though that on my other installation on another server (Linux OS), the issues does not appear. The ComfortUpdate on that installation works just fine.
Please Log in to join the conversation.
- talal_pervaiz_GT_3
- Offline
- New Member
Less
More
- Posts: 1
- Thank you received: 0
1 year 2 months ago #240692
by talal_pervaiz_GT_3
Replied by talal_pervaiz_GT_3 on topic ComfortUpdate server not responding
Hi Did you find a fix for this as I am facing the same issue
Please Log in to join the conversation.
- baltzis
- Topic Author
- Offline
- Premium Member
Less
More
- Posts: 103
- Thank you received: 4
1 year 2 months ago #240708
by baltzis
Replied by baltzis on topic ComfortUpdate server not responding
Unfortunately, we have not find a solution (yet). We are still working on this, as we need to test the PHP settings. If that does not work, we'll probably need to reinstall LimeSurvey.
Please Log in to join the conversation.
- tpervaiz
- Offline
- Senior Member
Less
More
- Posts: 49
- Thank you received: 1
1 year 2 months ago #240781
by tpervaiz
Replied by tpervaiz on topic ComfortUpdate server not responding
Can you try the blow.../application/config/updater_version.php the option $config = 1; to 0. I hope this helps.
Please Log in to join the conversation.
- baltzis
- Topic Author
- Offline
- Premium Member
Less
More
- Posts: 103
- Thank you received: 4
1 year 2 months ago - 1 year 2 months ago #240785
by baltzis
Replied by baltzis on topic ComfortUpdate server not responding
Thanks for the tip. There is no just $config = though, since all lines start with this. I guess you mean the line $config('comfort_update_server_ssl'). I already received this advice and used it. According to the instructions, if this works, then there is a problem with my PHP curl settings. We are working on this, because we'd rather use ssl to communicate with the ComfortUpdate server.
Thanks again.
Thanks again.
Last edit: 1 year 2 months ago by baltzis.
Please Log in to join the conversation.
- Matiasko
- Offline
- Junior Member
Less
More
- Posts: 26
- Thank you received: 1
1 year 1 month ago #241520
by Matiasko
Replied by Matiasko on topic ComfortUpdate server not responding
Have you got any news on that?
Please Log in to join the conversation.
- baltzis
- Topic Author
- Offline
- Premium Member
Less
More
- Posts: 103
- Thank you received: 4
1 year 1 month ago #241533
by baltzis
Replied by baltzis on topic ComfortUpdate server not responding
Unfortunately not. Most probably we'll try to reinstall LimeSurvey, but we need to find the time to do this, while several surveys are currently running. Otherwise, we'll need to cancel the subscription, since it becomes unusable.
In any case, I will post any new developments when available.
In any case, I will post any new developments when available.
The following user(s) said Thank You: DenisChenu
Please Log in to join the conversation.
- DenisChenu
- Offline
- LimeSurvey Community Team
Less
More
- Posts: 13668
- Thank you received: 2496
1 year 1 month ago #241547
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic ComfortUpdate server not responding
About Comfort update : i think best is to contact LimeSurey Gmbh team support.
This forum is for community discussion.
account.limesurvey.org/support/support
This forum is for community discussion.
account.limesurvey.org/support/support
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Please Log in to join the conversation.
- baltzis
- Topic Author
- Offline
- Premium Member
Less
More
- Posts: 103
- Thank you received: 4
1 year 1 month ago #241551
by baltzis
Replied by baltzis on topic ComfortUpdate server not responding
Thanks for your reply. We've already done this.
Regards
Regards
Please Log in to join the conversation.
- DenisChenu
- Offline
- LimeSurvey Community Team
Less
More
- Posts: 13668
- Thank you received: 2496
1 year 1 month ago #241557
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic ComfortUpdate server not responding
By email too ? support@limesurvey.org ?Thanks for your reply. We've already done this.
Regards
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Please Log in to join the conversation.